Shipping policy
📦 SHIPPING POLICY
(Last updated: 20 March 2026)
At Melanie Amber, we are committed to delivering your jewellery safely, securely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered in accordance with Australian Consumer Law.
🌍 1. SHIPPING LOCATIONS
We currently ship:
• Australia-wide
• Internationally (Selected Countries)
Please note that delivery times may vary for remote or regional areas.
⏱️ 2. ORDER PROCESSING TIMES
• Orders are processed within 1–3 business days
During peak periods (sales, launches, holidays), processing times may be slightly extended.
🚚 3. SHIPPING RATES & DELIVERY TIMES
Australia
• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days
Shipping costs are calculated at checkout.
Free shipping may be available on orders over $100
International
• Delivery: 5–15 business days
• Shipping rates calculated at checkout
Customers are responsible for any customs duties or import taxes.
📦 4. SHIPPING CARRIERS
We use trusted delivery partners such as:
• Australia Post
🔍 5. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a confirmation email with tracking details.
If you do not receive tracking within 5 business days, please contact us at:
📧 contact.melanieamber.com
📍 6. AUTHORITY TO LEAVE (ATL)
If you select “Authority to Leave” at checkout:
• You accept responsibility for the parcel once delivered
• Melanie Amber is not liable for lost or stolen parcels after delivery confirmation
⚠️ 7. DELIVERY ISSUES
Delays
While we aim to meet estimated delivery times, delays may occur due to:
• Carrier disruptions
• Weather conditions
• High-volume periods
Under Australian Consumer Law, goods must be delivered within a reasonable timeframe.
📭 Lost or Damaged Items
If your order arrives damaged or has not arrived within a reasonable timeframe:
• Contact us within 7 days of delivery (or expected delivery)
• Include your order number and photos (if applicable)
Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund if goods are faulty or not delivered.
🏠 8. INCORRECT ADDRESS
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
🛍️ 9. PRE-ORDERS
For pre-order items:
• Estimated shipping dates will be clearly stated
• Orders will be dispatched once the item becomes available
🚫 10. SHIPPING RESTRICTIONS
Some products or locations may have shipping limitations due to carrier or regional restrictions.
We will notify you if your order is affected.
📞 11. CONTACT US
For any shipping enquiries, please contact us:
📧 contact.melanieamber.com
⚖️ IMPORTANT LEGAL NOTICE (AUSTRALIA)
This Shipping Policy complies with the Australian Consumer Law (ACL).
Nothing in this policy excludes or limits your rights under the ACL. You are entitled to remedies such as a refund, repair, or replacement if goods are faulty, not as described, or not delivered within a reasonable timeframe.
✨ Thank you for shopping with Melanie Amber ✨
Minimalist yet Chic Jewellery for Everyday Lifestyle.